Tag Archives: remote interpreting services

over-the-phone interpreter

Why Your Contact Center Needs Over-the-Phone Interpreting Services in San Francisco

Over-the-phone interpretation is a useful communicative strength in our diverse and fast-paced world. Over-the-phone interpreting (OPI) services allow you to provide essential language access to people with Limited-English proficiency, support business communication, or offer exemplary customer service. Moreover, OPI services give instant access to professional interpreters, empowering organizations to connect and communicate effectively with non-English speakers.

More essential, there are varied motives why your contact center needs over-the-phone interpreting services. Foremost, OPI removes language barriers with customers, making it effortless for them to purchase your services and for you to hold on to them as customers. By partnering with a quality service vendor that offers over-the-phone interpreting in San Francisco, your contact center is guaranteed diminishing overhead and costs. In essence, when your clients can choose your service along with language assistance, it is a long run about upgrading customer gratification, which builds customer loyalty. From an operational perspective, your call center will reduce average handle time and other operating costs. 

Here are some vital reasons why your call center requires over-the-phone interpreting in San Francisco:

OPI Reduces Average Handle Time 

Average handle time is an essential metric that relates to the customer’s most valued commodity: their time. Calls from limited English proficiency customers can adversely impact call center average handle time due to communication barriers. Partnering with an over-the-phone support provider gives you an opportunity to use well-trained and qualified interpreters. As a result, their professionalism can decrease average handle time by minimizing misunderstandings on the line. 

OPI Increases Customer Contentment 

Most consumers are more likely to buy a product with information in their own language according to Harvard Business Review. That call centers, which have high-quality language support with professional over-the-phone interpreting in San Francisco, benefit from more satisfied customers. Ultimately, improved customer experience leads to high customer retention. 

OPI Reduces Costs and Overhead

Allying with an over-the-phone interpretation service makes the most sense for your contact center’s bottom line when it comes to cost savings. Rather than employing interpreters on-staff to support hundreds of languages, you can have the same capability by affiliating with an over-the-phone interpretation service provider. 

OPI Builds Customer Loyalty 

Expanding your language support to multiple languages empowers your agents to improve loyalty with all customers. Over-the-phone interpreters are accessible in seconds, helping you build long-term relationships and customer adherence. 

At Homeland Language Services, our over-the-phone interpreters are experts in active listening and relaying messages from your foreign-speaking client accurately and efficiently. They are superior-trained and tested in varied fields of expertise, including legal, finance, insurance, and healthcare. Besides, we train and mentor our interpreters before they begin their careers with us. Again, we routinely review standards of practice and globally accepted codes of ethics to ensure the highest quality of services. Our clients can rely on us for accurate, high-quality, and industry-specific performance. 

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Remote Interpreting Services

Everything You Need to Know About Remote Interpreting Services

Every other industry is adapting to changing trends and the use of technology to make business effective. The interpretation service industry is no different. As most businesses are holding videoconferencing meetings and remote events, video interpreting services are gaining momentum.

The company offers interpreting services to other businesses regardless of the location. The interpreters do not have to be on site to help you with interpretation. Here is all you need to know about remote interpreting services and why you need them for your business.

What is remote interpreting services?

A remote interpreter works like traditional interpreters. The only difference is that they join the meeting remotely. They use video or audio to connect to the meeting and interpret. Their work is to ensure that there is effective communication between the two parties involved.

There are two methods in which an interpreter can use for remote interpretation. Simultaneous or consecutive methods may be used. Simultaneous interpretation takes place the same time as the speaker makes the speech. Consecutive interpretation happens after the speech has been made.

When remote interpreting is necessary

Remote interpreters are necessary in some scenarios. They can be useful in all sizes of events. These include:

  • Interviews
  • Webinars
  • International negotiations
  • Conferences
  • Business meetings with partners and customers

Remote interpreters convert your information to sign language for the hearing impaired or the hard to hear. The art is also referred to as video interpreting method.

How it works

Remote interpretation is possible using modern technology. The parties are brought together by an interpreter through a remote connection. Some ways that they can connect is through video or audio devices. Devices like smartphones, tablets and computers aid the whole process of communication.

Good practices make the communication effective and give the interpreter a chance to perform their role. The interpreter must get all the information so that they can communicate, speaking into microphone and avoiding speaking in a very quick pace enhances the process.

Ultimately, an interpreter and the concerned parties need technical planning to ensure that there is no communication breakdown. Here are technical requirements that must be in place for a successful session.

  • End to end secure data encryption
  • Availability of a strong data network connection
  • Secure technology
  • Quality video and audio equipment

Provisions like a technical team support from our company will help make the whole process easier. Everyone can just do what they need to get done while the team works on the rest.

Advantages of remote interpretation

There are several perks for using the remote interpretation services. It is a flexible service which participants in a meeting do not need to travel to access.

The services come at a lower cost as opposed to traditional services. Transport costs, and other costs incurred when attending meetings in person are not necessary.

Why choose us?

We provide remote interpreting services that give you a chance to experience digital translation services. They come simplified to meet your budget and preferences. Furthermore, interpreters bridge the communication gap between you and your next big thing. They are well trained and handle everything with utmost professionalism to ensure that the job gets done.

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over-the-phone interpretation, Florida

How Major Industries are Putting into Use the Services of Over-the-Phone Interpretations Florida

In the United States, cultural diversity brings with it a lot of differences in languages spoken. According to studies, more than 9% of the population is LEP (Limited English Proficient). In the coming years, the number is projected to grow by 85% by the year 2070. This is a result of the rising numbers of immigration.

The continued growth in diversity has led to an increase of interpreters. Over the phone interpretation and remote interpretation services have increased not only in Florida but in the US. Over-the-phone interpretation, Florida helps provide translations and interpretations to the less English-speaking people.

In the pandemic period, more social distancing is necessary for reducing the spread of Coronavirus, and over the phone and remote interpretation helps maintain social distancing. Here are a few of the industries that have benefitted from interpretation remotely.

  1. Health Sector

Patient care is significantly impacted when there are language barriers. The need for remote interpretation services has surged rapidly due to the prevailing COVID-19 to reduce its spread. Also, language barriers between patient and doctor have led to many misdiagnoses and mistreatments, which can be fatal.

Recent studies have shown that with professionals like over-the-phone interpretation, Florida patients can expect better and timely treatments. Therefore it is positively impacting patient care.

  1. Education Industry

As of 2019, almost 5 in 20 students in schools do not speak a common language. Many children are multicultural in the US. This calls for the education industry serving LEP, ELL, Foreign Exchange Students, and Refugee to have interpretation services for a standard learning process.

Sometimes over the phone, interpreters are also required to offer interpretation services to parents and guardians during meetings and other activities in the school. Over the phone, interpretation can be easily used in such scenarios where the spoken language is involved.

  1. Financial and Banking Services

Last year, many financial and banking institutions experienced a massive need for readily available customer care personnel to offer support since in-contact services had been limited. The languages spoken in the US have led to a sprout in many organizations and companies that provide language services.

Translation and interpretation are essential in banking services. They help retain and offer banking services to every person regardless of the language spoken, especially in unplanned meetings. Over the phone interpretations also provide more accessible communication and increase customer satisfaction.

  1. Insurance

Many people turn to insurance companies for insurance covers on possessions such as homes, cars, properties, health, medical, life, etc. The terms and requirements involved in insurance are practical when there is proper communication. The communication should be timely and accurate when needed.

Since many people seek insurance services, over the phone interpretation, Florida provides language services to different people. There is qualified personnel in the insurance industry that offer interpretation services.

As usual, studies have shown that many people prefer carrying out duties in their native language, including insurance. The Affordable Care Act has increased the number of Less English proficient personnel to help serve people from different cultures.

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